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My website is downwardly: what to do?

  At some point, you might discover your website not working after the latest changes made or for no obvious reason.

Yous can always get in touch on with our Live Chat agents for the prompt assistance. Just if you lot are the curious one and would like to become a ameliorate understanding of how things work and how to set up them yourself adjacent time, this troubleshooter should practice the chore.

We have covered the most common 'website down' cases and ways to resolve them:

• Server Not Found, Website Unavailable
  
• Server connexion timed out, the connexion was reset
  
• 500 Internal Server Mistake
  
• 508 Resource Limit is Reached
  
• 403 Forbidden
  
• White blank page
• 400 Bad Request
  
• 404 Not Found
  
• 507 Insufficient storage
  
• Parking folio (instead of valid content)
  
• Your connectedness is not secure
  

Server Not Constitute, Website Unavailable

• Does the website work in other browsers?

If the website does non come up up in various browsers (Chrome, Firefox, Safari, etc.), try checking it with downforeveryoneorjustme.com or different proxy services:

http://anonymouse.org
http://kproxy.com
https://zend2.com

If some of your browsers display the website and some don't, the browser cache is to blame. Follow the guidelines to clear it and check again.

• Works in online proxies but not in your browsers?

Near likely, the outcome is related to the DNS propagation. It is caused by the domain's DNS zone change and may take upwards to 24-48 hours to be completed. This is a fully independent process that includes updating servers' DNS caches all over the world. That is why it may take so much time.

The propagation process is performed automatically, and it cannot be influenced, unfortunately.

While waiting, y'all can also try clearing the computer DNS and browser enshroud and checking the website again.

Do non want to wait? Go ahead and edit the local hosts file to featherbed the DNS propagation forcing the domain to be resolved straight onto the server.

• Does not work in other browsers, proxies, devices?

Check if your domain is correctly pointed to the server.

If information technology is and DNS propagation has passed a long time ago, global problems on the server your domain is hosted on might be taking identify. These issues may be caused by scheduled or unscheduled maintenance, software update, or temporary technical bug.

The best style to observe out if there are any global issues is to check the server your account is located on and refer to our status page.

Wait through the contempo posts and notice if whatsoever of them is related to your server. When constitute, the latest updates and ETA on the handling can exist found below the post.

If no condition post is found, most likely the issue is not a global one and needs further investigation.

Neither cPanel is accessible, nor can you check mail service?

Your external IP may be blocked by the server firewall.

Errors in this example are Server connectedness timed out or The connexion was reset.

Y'all will need to contact our support team and then nosotros can check the reason of the block and advise on troubleshooting.

When contacting united states, be ready to provide your domain proper noun, cPanel username and external IP address (http://ip.web-hosting.com).

500 Internal Server Error

The nigh common reasons for this error are:

ane. Incorrect .htaccess directives;
ii. Incorrect file/folder permissions;
3. Overusage of account resources (RAM, CPU);

To check detailed solutions to each consequence, refer to this article.

508 Resource Limit is Reached

Information technology ways that your website is hitting the LVE limitations.

You can find more data on Account Resource Usage Limits in this article.
In this case, contact the states via HelpDesk and we volition investigate the event for you.

403 Forbidden

May be caused by:

• incorrect file/folder permissions;
• deny rules in .htaccess;
  
• suspicious activity on your website front- or back-end which was blocked by ModSecurity;
• the /xmlrpc.php file that was temporarily blocked on our terminate.
  

Fault 403 Forbidden Asking forbidden past administrative rules indicates that the request has been blocked in 1 of the security services used on our server. So if you receive it on your website, contact our support team for farther investigation.

Bare folio on the website

It is usually caused past PHP errors which you tin check in the error_log file located in the domain web root directory. The output contains a lot of useful information: path, database schema, exact file and line where the fault appears, etc.

PHP Selector also allows yous to enable error reporting right on your website page. You lot should checkmark display_errors in PHP Options:

Reload your domicile folio and check PHP errors/warnings that appeared.

In most cases, such an issue is caused by a theme/template or a plugin/component/addon. Try changing or disabling them to see if the fault goes away.

The blank page can also be acquired by incorrect file/binder permissions.

If you are unsure well-nigh the cause, get in touch with united states of america and we will betoken you in the correct troubleshooting direction.

The following information provided right away will greatly speed up the investigation of the issue:

• exact error message;
  
• URL where the error is displayed (if required, steps how to reproduce) ;
  
• your external IP address;
  
• cPanel username;
  
• Namecheap account username and Support Pin.

400 Bad Asking

The 400 Bad Request status lawmaking indicates that the server is unable to process the request due to something that is perceived to be a client-side mistake.
The well-nigh common reasons for this error are:

• URL string syntax fault;
• corrupted browser cache & cookies;
• DNS Lookup cache;
• file size is too large;
• a conflict between browser extensions.

1. Check that the domain name and the specific URL you're trying to access are typed correctly. If the URL contains special characters, make certain they have been encoded correctly and are legal URL characters. For long URLs, yous might find it easier and less mistake-decumbent, to use an online URL encoder/decoder. These types of utilities should as well exist able to detect illegal characters automatically in the URL as well.

2. Clear browser enshroud and cookies. Cheque this guide for clearing the browser cache for all the major browsers.

3. If yous're trying to upload a file to a website that'southward exceeding the server file size limit, you'll encounter a 400 Bad Request error. Try uploading a smaller file commencement. If it proves successful then the initial file is probably besides large and you lot'll need to reduce information technology before uploading information technology again.

4. Clear DNS cache. Local DNS information isn't stored by the browser but by the operating organization itself. Feel free to detect our detailed guide on how to clear the DNS cache here.

5. Deactivate browser extensions. If y'all accept browser extensions installed that affect website cookies and then these could crusade the effect. Try temporarily disabling them to see if it makes a departure.

404 Non Constitute

The most common reason for an error 404 message is when website content was removed or moved to another URL. In that location are also other reasons why an error message could announced, namely:

• the URL or its content was either deleted or moved (without adjusting any internal links appropriately);
• the URL was written incorrectly, linked incorrectly, or typed into the browser incorrectly;
• the entered domain name doesn't exist;
• .htacess file and rules inside/or their absence can cause 404 error (similar in WordPress, absence of the default WordPress rules can cause 404 on pages, or like in Laravel, etc.);
• in rare cases, the issue may exist connected with ModSecurity.

There are several ways to fix the issue:

one. Supersede wrong links with the working ones.

2.Delete all links pointing to 404 pages. It is also suggested to remove broken pages from the search index. Y'all can use any removal tool of your option, for example, the URL removal tool provided by Google to deindex broken pages. You can observe more about how to permanently deindex pages here.

three.Update your WordPress site'south permalinks. This can be done through the WordPress dashboard. All you lot need to do is go to Settings >> Permalinks and click Save Changes (you don't need to make any changes, clicking Relieve Changes is enough).

507 Insufficient storage

The 507 Insufficient Storage fault is a 50x series status code that indicates database and file system errors.
Whatever of the following can cause this particular event:

• outdated plugins or themes on WordPress websites;
• low server resource such every bit disk infinite;
• limitation in the RAM.

Hither are a few solutions to this result:

1. Make certain that your website uses upward-to-date plugins and themes.

ii.Optimize the databases and make sure they have plenty space on disk for temporary files. Hither yous can find how to optimize databases for the near popular CMS.

Parking page (instead of valid content)

Allow's imagine the post-obit situation: you successfully registered a domain proper name, continued it with your hosting parcel, created a website but the following page appears:

What to do? If your website displays a parking page of Namecheap server instead of your home page act in the following fashion:

1. Log into your cPanel account.
2. Become to File Director.
3. Open the Root directory of your website (for case, /public_html)
4. Await for a parking-page.shtml file.
5. Rename/delete that file.
six. Reload the website.

Your connection is not secure

When trying to admission a website, you lot might come across an error that reads "Your connectedness is not private." This error indicates the browser's failure to cosign a safe connexion between your device and the website.

If you feel the "Your connection is non private" error on your website, possible SSL certificate issues must be eliminated showtime. Cheque the website via the https://decoder.link/sslchecker/ tool to make certain that the valid certificate is installed and there are no SSL-related issues. In example of any bug feel gratuitous to get in touch with our Support team for assistance.

If in that location are no issues with SSL the error may be related to the mixed content present on the website. To fix that try the solutions described in this article.

That's information technology!

                      Need whatsoever help? Contact our HelpDesk

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Source: https://www.namecheap.com/support/knowledgebase/article.aspx/9568/2194/my-website-is-down-what-to-do/

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